FAQ

GENERAL INFORMATION

HOW CAN I BECOME A REGISTERED MEMBER OF YOUR WEBSITE?

CLICK THE ACCOUNT ICON (THE SMALL PERSON SYMBOL) AT THE TOP RIGHT OF OUR HOMEPAGE, THEN SELECT “LOG IN/REGISTER” AND CLICK “CREATE AN ACCOUNT.” PLEASE NOTE: BEFORE WE APPROVE YOUR MEMBERSHIP, WE KINDLY ASK YOU TO CONTACT US. WE WORK EXCLUSIVELY WITH OFFICIALLY RECOGNIZED AND AUTHORIZED DEALERS.

WHAT CURRENCY ARE YOUR PRICES LISTED IN?

ALL PRICES ARE LISTED IN EUROS (€).

DO I HAVE TO BE A MEMBER TO SEE YOUR CLOTHING? AND PRICES?

NO, YOU CAN BROWSE OUR IN-STOCK STYLES AND PRICES WITHOUT BEING A REGISTERED MEMBER. HOWEVER, TO PLACE AN ORDER, YOU MUST BE A REGISTERED AND LOGGED-IN MEMBER.

I HAVE A QUESTION THAT’S NOT LISTED HERE HOW CAN I CONTACT YOU?

FEEL FREE TO EMAIL US AT: INFO@KASTRIOT.STORE

ORDERING & SHIPPING

CAN YOU TELL ME THE SHIPPING COST IN ADVANCE?

SHIPPING IS COMPLETELY FREE NO ADDITIONAL SHIPPING CHARGES APPLY.

DO YOU SHIP INTERNATIONALLY?

YES, WE SHIP WORLDWIDE. PLEASE NOTE: U.S. POSTAL SERVICE 1ST CLASS INTERNATIONAL IS THE LEAST EXPENSIVE OPTION BUT DOES NOT PROVIDE TRACKING. CARRIERS LIKE PRIORITY MAIL INTERNATIONAL, DHL, UPS, AND FEDEX DO OFFER TRACKING SERVICES.

ARE THERE ANY KNOWN ISSUES WITH INTERNATIONAL SHIPMENTS?

OCCASIONALLY, INTERNATIONAL USPS PACKAGES ARE RETURNED DUE TO LACK OF RESPONSE FROM THE RECIPIENT TO LOCAL CUSTOMS. WE STRONGLY ADVISE KEEPING YOUR TRACKING NUMBER AND STAYING IN CONTACT WITH YOUR LOCAL CUSTOMS OFFICE TO AVOID DELAYS OR RETURNS.

DO SHIPMENTS INCLUDE A TRACKING NUMBER?

YES, ALL SHIPMENTS INCLUDE A TRACKING NUMBER, WHICH WILL BE SENT TO YOU VIA EMAIL.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

PRODUCTS CAN BE RETURNED WITHIN 14 DAYS OF RECEIPT, PROVIDED THEY ARE:

  • UNUSED AND IN ORIGINAL CONDITION
  • IN THEIR ORIGINAL PACKAGING
  • UNWASHED WITH ALL ORIGINAL LABELS STILL ATTACHED

ONCE APPROVED, REFUNDS ARE PROCESSED WITHIN 14 WORKING DAYS. RETURN SHIPPING COSTS ARE NOT COVERED. IF A NEW COLLECTION HAS ARRIVED AND ITEMS REMAIN UNSOLD, RETAILERS MAY REQUEST AN EXCHANGE — CONTACT US FOR DETAILS.

WHAT IF MY SHIPMENT CONTAINS DEFECTIVE ITEMS?

WE’RE SORRY FOR THE INCONVENIENCE AND WILL RESOLVE IT PROMPTLY. PLEASE:

  • NOTIFY US WITHIN 3 DAYS OF DELIVERY
  • EMAIL US CLEAR PHOTOS OF THE DEFECT
  • AFTER APPROVAL BY OUR TECHNICAL TEAM, WE’LL INCLUDE A REPLACEMENT IN YOUR NEXT ORDER
  • ALL ITEMS MUST BE RETURNED IN ORIGINAL CONDITION

BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. TO COMPENSATE FOR THE INCONVENIENCE, WE MAY OFFER A DISCOUNT ON YOUR NEXT ORDER.
ALL SHIPMENTS ARE INSURED IF YOUR PARCEL DOESN’T ARRIVE, CONTACT US DIRECTLY.

HOW DO I REQUEST A RETURN?

ALL RETURN REQUESTS MUST BE SUBMITTED IN WRITING VIA EMAIL OR FAX.

PAYMENTS & PRICING

WHAT PAYMENT METHODS DO YOU ACCEPT?

EU/US: MASTERCARD, VISA, PAYPAL

OUTSIDE EU/US: WIRE TRANSFER ONLY

AM I REQUIRED TO FOLLOW YOUR SUGGESTED RETAIL PRICING?

WE PROVIDE A SUGGESTED RETAIL PRICE, WHICH YOU MAY ADJUST BY UP TO 30%. OUTLET STORES MAY DEVIATE BY UP TO 40%.

IS THERE A MINIMUM ORDER QUANTITY?

NO, THERE IS NO MINIMUM ORDER REQUIREMENT.

PRODUCT DETAILS & BRANDING

WILL THE CLOTHING FEATURE A KASTRIOT LABEL?

YES, ALL ITEMS WILL INCLUDE THE OFFICIAL KASTRIOT LABEL.

MAY I USE YOUR PRODUCT IMAGES?

YES, BUT ONLY IF YOU ARE AN AUTHORIZED KASTRIOT PARTNER.

WHOLESALE ACCOUNT REQUIREMENTS

WHAT FORMAT SHOULD ADDRESS DETAILS FOLLOW FOR WHOLESALE ORDERS?

BILLING INFORMATION: CONTACT NAME, COMPANY NAME, COMPANY ADDRESS

SHIPPING INFORMATION: RECIPIENT’S NAME, COMPANY/STORE NAME (IF APPLICABLE), AND COMPLETE ADDRESS